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FAQ
Quick answers about orders, delivery, sizing and exchanges.
Common questions
How long does delivery take?
Orders are dispatched within 1-2 working days. Delivery takes 3-5 working days to major cities and 5-7 working days elsewhere in Pakistan.
Do you offer cash on delivery?
Yes. Cash on Delivery is available across Pakistan. You pay the rider when your parcel arrives.
Is delivery free?
Delivery is free on orders over Rs. 5,000. For smaller orders a flat delivery charge is shown at checkout.
How do I choose my size?
Use our Size Guide. It lists garment measurements for every size from S to XXL. Compare them with a piece you own that fits well.
Can I exchange an item?
Yes. Size exchanges are accepted within 7 days of delivery on unworn, unwashed items with tags attached. Email us with your order number to arrange it.
How do I track my order?
You'll receive a tracking number by email or SMS once your order ships.
How should I wash my Altrix pieces?
Wash inside out in cold water to protect the colour and fabric. Avoid high-heat tumble drying. Always follow the care label.