Policy

Exchange & Returns

Wrong size or a problem with your order? Exchanges are simple within 7 days of delivery.

01
Contact us

Email altrix.pk@gmail.com within 7 days of delivery with your order number and the reason for the exchange.
02
Get approval

We'll confirm your exchange and share the return address. Please don't send items back before approval.
03
Receive your new item

Once we receive and check the item, we dispatch your replacement size or product.

The details

Exchange conditions

Wrong size, a wrong item sent, or a manufacturing defect such as faulty stitching or fabric damage.

Items must be unworn, unwashed and in original condition with all tags and packaging.

Items that have been worn, washed or altered, items without tags, and sale items marked final sale.

If we sent a wrong or defective item, the exchange is free. For size exchanges, you cover the delivery charge for sending the item back.

We offer exchanges rather than cash refunds. If a replacement isn't available, we'll offer store credit or another item of equal value.

Email us with your order number and we'll take it from there.